Q & A

 PRODUCT QUESTIONS

1. Will Agrees wash away when I shampoo my hair ?
Yes, Agrees will wash out when you shampoo your hair. However, it may stay in until you decide to wash it out. You might notice that on the second day, you’ll need a little touch-up for fuller coverage.

2. How long does one application last ?
Agrees Immetee  will last until you wash your hair with shampoo. It has a strong staying power, but you may need a bit of a touch-up the next day

3. Is Agrees a natural or a chemical product ?
Agrees is 100% natural product and is made from natural cotton fibers along with a tiny amount of  coloring pigment.

4. How long does it take for me to get my order ?
Delivery times vary by location. Typically, it can take 6-15 business days for domestic USA orders and 15-30 business days for international orders.

5. How do I use your product ?
Agrees is best applied to dry, freshly washed, and blow-dried hair. It holds to the hair fibers within seconds, and for fuller coverage, you can allow up to 3 minutes.

6. Are there any side effects of using Agrees ?
Agrees is 100% natural and is gentle on your scalp. It doesn’t clog pores or hair follicles, making it safe for everyday use without causing irritation or hair loss.

7. Can I use Agrees on colored or chemically treated hair ?
Yes! Agrees is safe to use on dyed or colored hair. It works well with any hair type and will blend seamlessly.

8. Is Agrees safe for all hair types ?
Yes, Agrees works for all hair types, as long as there is some hair for it to hold to. It’s especially effective for those with thinning areas or sparse patches.

9. What ingredients are used in Agrees ?
Agrees is made of just two ingredients: 100% natural organic cotton fibers and a small amount of pigment to match your hair color.

SHIPPING QUESTIONS

1. How can I track my order ?
Once your order ships, you will receive a tracking number via email. You can use this to track your package on our site :   agrees.co/pages/track-your-order

2. Do you offer free shipping ?
For a limited time, we offer free shipping worldwide. 

3. What should I do if my package is lost or damaged ?
If your package is lost or arrives damaged, please contact our customer support team at:  hello@agrees.co 
. We’ll work with you to resolve the issue, whether it’s sending a replacement or issuing a refund.

4. Do I have to pay import taxes?
Depending on your country, import taxes or duties may apply. These fees are the responsibility of the customer and will be charged by your country’s customs office upon delivery.

5. How long will my order to get to me ? 

All orders are processed within 24-48 hours. Orders in the United States can be expected to arrive within 10-15 business days.

All orders outside United States can be expected to arrive within 16-30 business days. For any questions or concerns, please contact us via email:hello@agrees.co

RETURN / REFUND QUESTIONS

1. What is your return policy?
We accept returns within 30 days of purchase as long as the product is unused and in its original packaging. Contact our support team to initiate a return. 
hello@agrees.com

2. How do I initiate a return or exchange?
To start a return or exchange, email us at hello@agrees.com with your order number and the reason for the return or exchange.

3. How long does it take to process a refund?
Once we receive the returned item, refunds are processed within 5-7 business days. You will receive an email confirming your refund has been issued.

4. What if I received the wrong product?
If you received the wrong product, please reach out to us right away at: 
hello@agrees.co

We will arrange to send you the correct product and provide instructions for returning the incorrect item.

GENERAL QUESTIONS

1. How can I contact you?
You can reach us by email at hello@agrees.com. We aim to respond within 24 hours.

2. Do you have a physical store location?
At the moment, Agrees is only available online through our website. We do not have physical stores.

3. Do you offer gift cards?
No not yet.

4. Can I cancel my order after it has been placed?
You can cancel your order if it hasn’t been processed for shipping yet. Please contact customer support as soon as possible to request a cancellation at 
hello@agrees.co